Privacy Policy

This policy explains what CYCMOB collects when you use the CYCMOB website, the installable CYCMOB app, and the CYCMOB iPhone and Android applications, why we collect it, and how you control it.

Information we collect

• Account information: email address, password (stored only as a salted hash by our authentication provider), display name, optional city, and membership tier.
• Signup information: name, email address, and optional phone number when you join the clothing-drop list or newsletter, plus the page you signed up from and any campaign parameters in the link you followed.
• Booking and contact messages: name, email address, inquiry type, and the message you write.
• Purchase records: what you bought, the amount, currency, discount code, order state, and the payment processor's reference. CYCMOB never receives or stores your card number.
• Library and playback data: your purchases and entitlements, favourites, playlists, and recently played tracks.
• Notification data: your notification preferences and, if you opt in, a device push token.
• Technical data: IP address and user agent in server logs, and error diagnostics used to keep the site working.

Why we use it

• To create and secure your account and verify your email address.
• To deliver CYCMOB Access content, discounts, and early clothing-drop access.
• To deliver CYCMOB Music streaming and to prove you own what you purchased.
• To process purchases, receipts, and refunds.
• To send the notifications and emails you asked for.
• To answer booking and contact enquiries.
• To detect abuse, prevent fraud, and keep the service reliable.

Third-party services

• Hosting, database, authentication, and file storage: our cloud backend provider.
• Payments: Stripe. Stripe receives the payment details you enter and returns only a payment result and reference to CYCMOB.
• Music metadata: the Spotify Web API, used to display public release information. Spotify does not receive your personal data from us.
• Video: YouTube, embedded on artist pages. YouTube sets its own cookies when you play a video.
• Push delivery: the push service built into your browser or operating system.

Retention

• Account, purchase, and entitlement records are kept while your account exists, and purchase records are kept afterwards for as long as tax and accounting rules require.
• Signup records are kept until you unsubscribe or ask us to delete them.
• Contact and booking messages are kept for up to 24 months.
• Server and error logs are kept for a short operational period.

Sharing

CYCMOB does not sell your personal information and does not share it for advertising. We share only what is necessary with the service providers listed above, or where the law requires it.

Your controls

• View and update your profile from your account page.
• Change or switch off notification categories at any time.
• Unsubscribe from any email we send.
• Request deletion of your account and personal data from inside the app on the Data & Account Deletion page.

Children

CYCMOB is not directed at children under 13 and we do not knowingly collect their data.

Contact

Privacy questions: cycmobcontact@gmail.com